Shipping policy

All full orders* ship across the U.S. via LTL trucking providers. Once your order reaches the local delivery terminal, the trucking company will contact you directly to arrange a date and time for curbside delivery. Please note that all deliveries are made on a pallet, and tile boxes can weigh upwards of anywhere from 35-150 lbs. Since drivers are only responsible for leaving the order at the curb, we strongly recommend having help on hand to move your boxes. Additionally, some of our larger stone products are shipped in crates that require a forklift on-site to move. This is usually handled by an on-site contractor.

Delivery timelines are estimates, and the carrier will provide a specific date and timeframe when they contact you. Upon delivery, it’s crucial to inspect your shipment for any damages or shortages. We strongly recommend having your contractor on hand to receive and inspect the shipment. If you notice any issues, document them with photos and note them on the delivery driver’s paperwork. Then, reach out to Leigh Vaeth Tile + Stone within 48 hours so we can assist with replacements. Unfortunately, claims reported after 48 hours cannot be processed by carriers and will become the customer’s responsibility.

To ensure a smooth experience, please take the time to inspect your order thoroughly upon delivery. Missed delivery appointments or refusals may result in storage or redelivery fees charged by the trucking company.

*Sample orders will ship via UPS